FAQs (Frequently Asked Questions ):
Why shop at SmartJan?
There are many reasons to shop at SmartJan but these are our customers' favorites:
- SmartJan ships from over 55 U.S. warehouse locations for speedy delivery
- Up To 50% OFF retail - with our lowest price commitment!
- 50,000+ name brand products - find what you need!
- Toll-Free sales line with knowledgeable staff
- Easy to use online shopping site makes it simple!
How do I find the products I need?
There are several ways to locate products. From the left hand side of our homepage you may:
- Enter keywords into our search box
- Browse our general categories
- Search all products by manufacturer
Please keep in mind we sometimes use the same product picture to depict a family of products. It is important to read the item descriptions thoroughly to ensure you have selected the correct products.
Who can I call if I need help selecting products?
If you have questions or are having difficulty finding the right products for your needs, SmartJan sales consultants are available toll free, weekdays between 8:00am-4:30pm PST at (1-800-974-3123). You may also email (Sales@SmartJan.com ) our help desk with questions. Orders can be placed online 24 hours a day, 7 days a week.
Can I place my order via telephone or fax?
Certainly. You may call us toll-free at (800) 974-3123 or fax your order to (800) 648-7115.
How do I sign up for a SmartJan account?
You can automatically set up an account by placing your first order with SmartJan. Additionally you can also sign up via the registration box. In either case, we will email your new login information to you. Once you are logged in, you will be able to view all past orders placed with us. For security purposes, you will remain logged in as long as your browser program is running. If you quit your browser program or reboot your computer, you will need to login to SmartJan the next time you visit it.
How do I begin ordering?
As soon as you have selected the item(s) you wish to purchase follow these simple steps:
- Click the "Add to Cart" button to add an item to your cart.
- Click "View Cart" to preview and/or adjust your cart contents.
- When you're done shopping, click the "Check Out" button.
- Enter your billing and shipping information
- Choose payment method
- Review your order and confirm.
How long will it take to receive my order?
For more information, please see our Shipping Policy page.
All orders ship within 1 - 2 business days. Shipping generally takes 1 - 6 business days. Therefore, you can expect your order in approximately 2 - 8 business days.
Do you ship to home addresses?
Yes, we gladly ship to home addresses and there is no extra charge to do so.
Are my orders secure?
To protect our customers against credit card fraud, we provide secure online ordering using advanced encryption and industry standard Secure Sockets Layer (SSL) technology. SSL works by scrambling your name, phone number, credit card number and order information so that only your browser and SmartJan can decipher it. You must have a browser that supports SSL (i.e. FireFox, Chrome, or Microsoft Internet Explorer) to order from us online.